At ZENATHRIX, we strive to ensure our customers are satisfied with their purchases. Our refund policy is designed to be fair and transparent, providing clarity and assurance to our valued clients.
Refund requests will be considered for items returned within 30 days of the purchase date. To be eligible for a refund, the item must be unused and in the same condition that you received it, along with the original packaging.
Unfortunately, certain items cannot be refunded. These include personalized goods, sale items, and digital products. Please ensure to review your order before finalizing your purchase.
To initiate a refund, please contact our support team at [email protected]. Include your order number and a brief description of the reason for the return. Our team will guide you through the process and provide instructions on returning the product.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will be automatically applied to your original payment method.
If you have any questions about our refund policy, please feel free to contact our customer service team at +1 (234) 567-890 or via email at [email protected].